Privacy Policy
Articles 8, 13, 14 and 21 of the General Data Protection Regulation - GDPR)
Your privacy is important to us.
This privacy notice explains how we use the personal information we collect about you when you use this website.
ABOUT THIS PRIVACY POLICY
MINERAL respects your preferences regarding the collection and use of your Personal Data.
"Personal Data" refers to information relating to an identified or identifiable natural person ("Data Subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
MINERAL Organic Crafts respects your preferences regarding the processing of Personal Data it collects. This Policy (“Policy”) lets you know how MINERAL Organic Crafts collects and uses your Personal Data, how you can control its use and describes our practices in relation to information collected.
The Communication Channels may provide links to other platforms not belonging to MINERAL Organic Crafts. We encourage you to check the privacy policies of these websites, services, social networks or applications before providing your Personal Data.
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
We collect information about you when you place an order for products or services. We also collect information when you voluntarily complete questionnaires, use the chat tool, participate in competitions, provide feedback, subscribe to newsletters or feeds, call or write to us.
The personal data collected is that necessary for the purpose for which you contacted us, processing data such as your name, address, telephone number, email address, subject, tax identification number (in the case of a commercial transaction) and identification document (in the case of exercising a right). By providing your personal data, you are authorising its collection, use and disclosure in accordance with the rules defined here.
We ask that you do not disclose or share with MINERAL Organic Crafts any sensitive personal information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, as well as genetic data, biometric data, health data or data concerning your sex life or sexual orientation.
Website usage information is collected using cookies, but they do not specifically identify you, and the following data may or may not be collected:
- IP address.
- Geographical location.
- Information about the device accessing the website, namely, browser type and version, operating system, screen resolution, preferred language, information contained in HTTP headers and agent version.
- The search engine you used to locate and access the website.
- Date and time of activity on the website, as well as web pages and content visited and clicked.
It is important to note that this usage information does not deliberately identify you and if it exceptionally identifies you, it will be immediately anonymised.
By providing information, you are giving your informed and unequivocal consent that you consent to the automated processing of data concerning you.
Some of the requested data is mandatory, and they are identified, and the lack or inaccuracy of the answers given may compromise the service provided.
HOW DO WE USE THE INFORMATION ABOUT YOU?
The data collected is used to process your request, manage your account and, if you agree, send you information by email about other products and services that we think may be of interest to you.
We use the information collected from the website to personalise your future visits to our website.
MINERAL Organic Crafts does not share your information for marketing campaigns with any other company or transfer your Personal Data to a third country.
Although the information provided is generally treated as private by MINERAL Organic Crafts, the data collected will be used in accordance with personal data protection regulations throughout the processing process; however, it may be necessary to privately transfer Personal Data to other bodies, namely judicial, and when processing your request, we may send your data to and also use information from credit and fraud prevention agencies.
You have the right to file a complaint with a European Union Supervisory Authority regarding the protection of your Personal Data. MINERAL Organic Crafts will cooperate with the Supervisory Authority, providing it with all the information requested by it in the exercise of its powers.
The information collected on this website does not involve automated decision-making, including profiling.
On this website, no comparisons, interconnections or any other form of interrelationship of recorded information are carried out.
MINERAL Organic Crafts only accepts registrations from users aged 16 or over. The Communication Channels of MINERAL Organic Crafts are not directed at underage users. If you become aware of any registration made by a minor, please notify us so that we can immediately remove the registration.
The recipients or categories of recipients of your Personal Data, depending on the contact tool you use, are the Marketing and Communication, Commercial and Technical Support departments. We will share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested. We also share data with affiliates controlled by MINERAL Organic Crafts; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our services; and to protect the property rights or MINERAL Organic Crafts.
MARKETING
We would like to be able to send you information about MINERAL Organic Crafts products and services that may be or become of interest to you. If you have previously given your consent, you can always choose to unsubscribe. You have the right at any time not to be contacted for marketing campaigns by clicking HERE.
ACCESS AND CORRECTION OF YOUR INFORMATION
We want to ensure the accuracy and reliability of the information we hold about you.
We rely on the User to provide us with accurate and complete information and to update the data in relation to any change in the information provided.
The User has the right to withdraw their consent at any time, without compromising the lawfulness of the processing carried out based on the consent previously given and the right to request MINERAL Organic Crafts access to the Personal Data concerning them, as well as its rectification or erasure, and the limitation of processing regarding the User, or the right to object to the processing, as well as the right to data portability.
Personal Data necessary for the execution of the contract to which the User is a party, for compliance with legal obligations to which the Controller is subject, and those necessary for the purposes of the legitimate interests pursued by MINERAL Organic Crafts are not included in the previous point.
Without prejudice to legal or regulatory provisions to the contrary, Personal Data will only be kept for the minimum period necessary for the purposes that motivated its collection or its subsequent processing, after which they are deleted or, if it is in the interest of MINERAL Organic Crafts, processed for statistical purposes, anonymised, making it impossible to identify the Data Subject.
Further processing of Personal Data for a purpose other than that for which the data was collected requires consent; before such processing, the Controller provides the Data Subject with information about that purpose and any other relevant information.
You have the right to request a copy of the information we hold about you. If you wish to request a partial or full copy of the information held about you by MINERAL Organic Crafts, you can do so via email: geral@mineral.pt.
If the User's requests are manifestly unfounded or excessive, particularly due to their repetitive nature, MINERAL Organic Crafts, under the current legal framework, may require payment of a reasonable fee taking into account the administrative costs of providing the information or communication, or taking the requested measures, or refuse to act on the request.
COOKIES
These are small text files stored on your computer that are used to collect information about your device and information about your user experience. This information is used to record the number of visits made and compile statistical information about website activity.
Types of Cookies according to the entity that manages them:
- First-party cookies: a cookie managed by this domain/website.
- Third-party cookies: a cookie managed by another domain/website.
- Persistent cookies: the cookie information is permanently stored on your equipment.
- Session cookies: the cookie information is not permanently stored on your equipment.
MINERAL Organic Crafts uses session cookies and first-party cookies, as well as persistent cookies and third-party cookies.
Types of cookies depending on the purpose of use:
- Technical cookies: these are those that allow you to navigate through a domain/website, using different options or services such as, for example, identifying the session, accessing restricted access areas and carrying out the process of a purchase order.
- Personalisation cookies: these are those that allow access to the domain/website with some predefined characteristics based on a set of decisions made, such as the language used.
- Analysis cookies: these are those that allow the monitoring and analysis of the behaviour of users of websites to which they are linked. The information collected through such cookies is used, for example, to measure website activity and create browsing profiles.
- Advertising cookies: these are those that allow the most efficient management of advertising spaces based on criteria such as the edited content or the frequency with which ads are displayed.
- Behavioural advertising cookies: these are those that allow the most effective management of advertising spaces. These cookies store information on user behaviour, obtained through continuous observation of their browsing habits, allowing a specific profile to be developed to display ads based on this.
MINERAL Organic Crafts uses technical cookies, personalisation cookies and analysis cookies; it does not use advertising cookies or behavioural advertising cookies.
Information relating to cookies is controlled and accessed by the website owner.
Cookies used by MINERAL Organic Crafts:
| Cookie | Purpose | Entity |
|---|---|---|
| PHPSESSID | Contains a reference to a session stored on the web server | MINERAL Organic Crafts |
| _ga | Used to distinguish users. | Google Analytics |
| _gid | Used to distinguish users. | Google Analytics |
| _gat | Used to speed up the request percentage. | Google Analytics |
| cookie_notice_accepted | Used to ensure that the user has accepted the use of cookies | MINERAL Organic Crafts |
| AWSALBCORS | We use Smartsupp to provide live customer service chat on our website. | Smartsupp |
| __cfduid | It is used by the CloudFlare service to identify reliable web traffic. | CloudFlare |
| 1P_JAR | It is used to collect website statistics and track conversion rates. | |
| CONSENT | Unknown | |
| NID | Unknown |
MINERAL Organic Crafts newsletters may, for statistical purposes, contain a single "pixel" that allows us to know if they are opened and to check clicks through links within each newsletter.
The user always has the option to disable sending the newsletter HERE.
According to the information provided above, as a user, you are expressly consenting to the use of the aforementioned cookies for the purposes intended for each of them.
Specific information about Google Analytics third-party cookies can be obtained at https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.
We are not responsible for the content and accuracy of the terms and conditions of use, privacy policies and cookie policies of the third parties mentioned above.
You can find more information by visiting www.aboutcookies.org or www.allaboutcookies.org.
You can configure your browser not to accept cookies and the aforementioned websites explain how you can remove them. However, not accepting cookies may result in some website functionalities not working correctly.
None of the cookies used are essential for the use of the Website, for a particular functionality or for improving the performance of the Website.
The use of cookies by MINERAL Organic Crafts aims to analyze website usage and allow you to have a smooth browsing experience; at no time do we collect Personal Data through cookies.
Cookies will not be used for any purpose other than those mentioned in the previous point.
OTHER WEBSITES
This Website contains links to other websites. This privacy notice only applies to this Website. You should read the privacy policies of other websites.
SECURITY
MINERAL Organic Crafts applies appropriate technical and organizational measures to ensure a level of security appropriate to the risk by keeping Personal Data on file and during its transmission.
MINERAL Organic Crafts has an information system capable of resisting, with a given level of confidence, accidental events or malicious or illicit actions that compromise the availability, authenticity, integrity and confidentiality of the Personal Data stored or transmitted, as well as the security of related services offered or accessible through these networks and systems.
CHANGES TO THIS PRIVACY STATEMENT
Our privacy policies are regularly reviewed and all changes will be posted on this Website. The last update was on August 26, 2022.
CONTACTS
The entity responsible for processing this website is MINERAL Organic Crafts and can be contacted via email geral@mineral.pt.
If you believe that MINERAL Organic Crafts has not adhered to this statement, have any questions about our privacy policy or the information we hold about you, please contact us at store@mineral.pt.